FAQ's

How many hours do I need?

This all depends on the size of your home and the depth of cleaning you require. For a 2 bed 2 bath property we recommend 3 hours to have every room cleaned however If you don't need every room done from top to bottom this can be completed in 2 hours. Below is a handy chart with examples but please remember every home is different. If you're unsure then get in touch and we'd be happy to help.

What if my cleaner can't make it or is sick?

In the rare occasion this may happen we will endeavour to get a replacement cleaner sent out at the same time. If this is not possible we will contact you directly to arrange an alternative day/time for your clean to take place.

Will I have to be at home when the cleaner comes?

We understand everyone is different so the decision on this is down to you. If you'd prefer to be at home when the cleaners come that works for us. Our cleaners are fully vetted however are more than happy to do the clean when you are out of the house. They can either hold keys to the property once they've done a couple of visits and you're comfortable or if you have a lockbox/keyless entry system in place just let us know how to access and we can pass on that information. 

Can I have a clean once a month?

Absolutely, We'd be more than happy to come once a month for a clean however this will fall under the one off pricing instead of regular. 

Do I have to supply cleaning products? 

Yes. We've found that the majority of our clients prefer to have a say in which products are used in there home and so we suggest all clients provide their own. If you do not wish to do this and would prefer our cleaners to bring there own please let us know at the booking stage and we can accommodate this. Our cleaners will never provide their own hoover or mop.

Can I change my cleaner if I'm not happy? 

Absolutely. We understand that not everyone is going to be the right fit for you and if you're not happy just get in touch and we can send an alternative cleaner on your next visit. 

Can I have an evening or weekend clean?

Sure thing. We'd be happy to accommodate this, just let us know what works for you. Any cleans after 6pm or on a weekend will incur an additional charge.

What sort of contract am I tied into?

We understand that nobody wants to be tied into a lengthy contract. All we ask is that for regular cleans you give us one months notice (2 cleans) of your intention to leave.